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At Verbum Lux, we value long-term relationships and are committed to delivering the highest standard of mentoring. If, for any reason, our service falls below your expectations, we offer a full refund - no questions asked. 

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Cancellations are free of charge if made at least 24 hours before your scheduled session. While we understand that unexpected changes happen, we kindly ask for as much advance notice as possible to help us plan effectively and support all our learners.

We aim to respond to all email inquiries within 24 hours.  During weekends and holiday periods, response times may be slightly longer, and we appreciate your understanding during these times.

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